Neutein.com Refund/Cancellation Policy & Procedure

Thank you for shopping at Neutein.com!

We offer refund and/or exchange within the first 30 days of your purchase.  If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Only regular priced items may be refunded, sale items cannot be refunded.

• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

You are not Entitled to a Refund if:

• The item is not in its original condition or is damaged for reasons not due to our error or not due to shipping.

• The item is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and you still have not received your refund yet, please contact us at customerservice@ccaindustries.com

Process for Returns

• Please do not send the product back to the manufacturer. To initiate the return process, please visit https://ccareturns.com and complete the form and wait to hear back from our staff.

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you have any questions about our Return Policy, please contact customerservice@ccaindustries.com